Customer Care

After Sales Support….from Customer Care Division
When you call the Customer Care Division, you are taking the assistance of the most experienced water experts in the industry. Highly trained in all aspects of water systems, our service engineers and field service personnel have worked with cutting edge technologies and understand the unique demands of every industry & every customer that we serve.

Our tasks do not end just at the commissioning of the plants. Our scope of services includes training programmes in our home locations and on the site, to thoroughly prepare the operating staff for plant operation, undertaking O&M contracts, provide annual maintenance coverage through value-for-money AMC packages, trouble shooting & diagnostic support, one time service visit and up-gradation or revamping of an existing plant. And what’s more…all these services are available to customers irrespective of the type and make of their plant.

With over three decades of fruitful interaction with our customers, we have understood the diverse maintenance requirements of various segments of the industry. Our team comprises of highly dedicated engineers who offer 24x7 services to ensure the best assistance at all times. Wherever you are, most of the service calls are responded to within 24 hours of logging in. Our strong design & technical cell at Noida provides cutting edge solutions to keep us ahead. And most importantly, our structured customer contact program ensures that we never lose contact with our customers even at times when the plant is not calling for service.

The Customer Care Division is Apex Technology’s assurance of complete support. These are some of our offerings elaborated for your reference.